You may request a return within 30 calendar days after delivery. Email support@vibemall.store with your order number, the item, and the reason for return. We will provide return instructions. Returns are sent to 97 W Lane Ave,Columbus,OH,US,43210.
Return conditions
For a change-of-mind return, items must be unused and in their original condition, with included parts, accessories, tags, and packaging. Proof of purchase is required. These conditions do not exclude returns of items that arrived damaged, defective, or incorrect. Please describe the problem and include photos when possible.
Return shipping and fees
The buyer pays return postage for change-of-mind returns. Vibemall pays return postage for damaged, defective, or incorrect items by providing a prepaid label or arranging a return. No restocking fee applies.
Refunds
After we receive and inspect your return, we will email the result. Approved refunds are issued to the original payment method within 5–10 business days after verification. We refund the item price and any tax originally collected for the returned item. Original shipping is free. Your payment provider may take additional time to display the credit. If the refund is missing after this period, email us.
Cancellations and exchanges
Request cancellation before shipment by email. If the order has shipped, use the return process. For an exchange, return the original item and place a new order.
Vibemall
97 W Lane Ave,Columbus,OH,US,43210
Email: support@vibemall.store